Delivery | Birthday party décor online | Theme party for kids

Delivery Information

REFUND POLICY


Our gift cards and sale items are not eligible for returns.


Exceptions / non-returnable items 


Items including perishables, custom orders, and personalized goods, cannot be returned. If you have questions or concerns about your specific item, please do not hesitate to contact us. 


Damages and Issues 

Please check your order immediately upon receiving it and contact us right away if it is damaged, defective, or the wrong item.


Exchanges in Case of Damages

When you want something, the best way to ensure you get it is to return the item you have and make a separate purchase for the new item once your return is accepted.


Refunds 

Upon receiving and inspecting your return, we will let you know whether a refund will be processed. You will automatically be refunded via your original payment method if your application is approved. You should also keep in mind that your bank or credit card company may take some time to process and post your refund.



SHIPPING POLICY


1. Shipping Costs


We deliver our products to all parts of India with free shipping. 


2. Returns


Since personalization is involved, we are unable to accept returns of our products.


3. Delivery Terms


3.1 Transit Time on Domestic Routes


In general, domestic shipments take between 2 and 7 days to reach their destinations.


3.2 Dispatch Time


When an order has been paid, it is normally dispatched 1-2 business days after it has been received. Our warehouse is open from Monday through Sunday during regular business hours.


3.3 Change of Delivery Address


Change of address requests can be handled anytime before the order has been dispatched.


4. Tracking Notifications


A tracking link will be sent to customers once the shipment has been dispatched, enabling them to track the progress of their order.


5. Parcels Damaged In Transit


You should reject the parcel from the courier if it is damaged in transit and contact our customer service if there is damage in transit. Please contact customer service if the package has been delivered without you being present.


6. Duties & Taxes


Prices on the website include sales tax already according to the data displayed there.


7. Postponements


Personalized products cannot be refunded because they are all customized.


8. Service to customers


Call us at +91-9311641079 if you have questions about our customer service.